Maximize Staff Performance & Productivity

Whether you’re the owner of an independent practice or the leader of a huge healthcare delivery system, you need to not only meet today’s challenges, you need to be ready for even more changes coming down the road.

You need to be able to deliver care more efficiently and cost-effectively.

You need to be able to attract and satisfy your patient customers.

You need to be able to move quickly to make the most of change as it comes at you – to adapt to new electronic recordkeeping and reporting systems, new billing and payment structures, new care delivery strategies, and new regulatory requirements.

You need to maximize every strength, asset, and resource your practice has.

To do that, you need the genuine commitment and teamwork of everyone on your staff.

The Power of An Engaged and Committed Staff

Study after study has proven that an engaged and committed workforce is directly related to increased productivity and a stronger bottom line in any business.

Organizations with a highly engaged and committed workforce:

• are 50% more likely to have above average customer loyalty
• are 38% more likely to have above average productivity
• produce 36% higher returns to owners than organizations with
  only average employee commitment

And in healthcare specifically, increased staff engagement is directly associated with

• Significantly lower absenteeism
• Significantly lower staff turnover
• Significantly fewer malpractice claims
• Higher than average earnings per patient

Sources: Gallup Organization, Contented Cows Give Better Milk, by Bill Catlett & Richard Hadden, Built to Last, by Jim Collins & Jerry Porras, WorkUSA 2000 Survey

In A Profitable Practice Is Everyone’s Business, you’ll discover proven strategies for getting maximum commitment and contribution from staff members at every level.

You’ll learn how to easily inspire and motivate your staff to go the extra mile in reducing overhead, increasing patient satisfaction, and maximizing the productivity and profitability of your practice.

Click the play button below to listen to a sample track from the audio-seminar:
 

Click here for more information on how to maximize the performance and productivity of your medical practice staff.

Turning Around a Private Medical Practice – Part I

Michael S., an orthopedist, decided to leave a large group practice to strike out on his own.

Determined to get off to a fast start he designed a snazzy, four-color, tri-fold brochure, took out an expensive yellow pages ad, participated in every insurance plan he could, and pressed the flesh with countless Primary Care Physicians to generate referrals.

His strategy to fill his practice paid off. Soon his waiting room was full and his appointment book was overflowing.

But something’s wrong.

Now, 4½ years later, he finds himself cramming too many patients into too little time just to cover his overhead, inundated with paperwork, and having none of the autonomy and satisfaction he was looking for when he moved from “physician employee” to “owner.”

When you look at how Michael went about starting his practice, on the surface, it looks like he did everything right.

He leased space in a great location, promoted his practice extensively, developed good relationships with referral sources and took care of all of the billing and paperwork for his patients.

But the fact is, the results he got didn’t come anywhere near his expectations. Read more